Add Security exception: Open the Java icon in Control Panel (Or click Start and type "Configure Java") > Click "Security" tab > Click "Edit Site List" button > Add the N-able N-central url to Exception Site list (URL should begin with or.Hopping out and back in could be the issue. Local DNS: consider a local dns entry or lmhosts file entry in case the Operator machine is reaching out externally from inside your network (and back again).Check for local firewall devices/software, restricting port 22 from Operator machine to N-able N-central.Clear cache: you can clear your java cache by deleting temporary files: Control Panel > Java > Temporary Internet Files.Make sure Signed ActiveX Controls are not blocked.If Remote Desktop is not working, check the following steps:.Allow DNS resolution of the N-able N-central Server from Operator and Target machines or environments.enable Outbound TCP port 443 to N-able N-central from the Operator AND Target devices (required).enable Outbound TCP port 22 to N-able N-central from the Operator AND Target devices (recommended)."C:\Program Files (x86)\ N-able\Custom Protocol Handler\Remote Application Launcher.exe".Add exclusions on the Oparator Machine to AV/ISA products for the application.NET to create the second half of the SSH or HTTPS tunnel via N-able N-central, and nothing changes. The Target/Agent reaches back to N-able N-central using. N-able N-central 2020.1 introduces the Custom Protocol Handler application for RDP/Remote Desktop only Operator machines running Windows and replaces the need for java on the Operator machine.
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